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GENERAL INFORMATION - BUYING PROMOTIONAL PRODUCTS FROM PROMOPUNCH.COM
PROOFS:
We require a signed proof on all orders before the order can go into production. The proof shows your design as it would appear on the finished product. It is the customer's responsibility to review the entire proof for spelling, grammar and general layout. Refunds will not be given on incorrectly printed items if the customer has signed off on the design printed. Please allow 48 hours for a proof to be prepared for your order.
PRODUCTION TIME:
General production time on most items is 7-10 business
days (M-F) after we receive the signed proof approval. This will vary from item to item so
please be sure to call if the exact production time is not shown for an
item. Rush production is available on many items so if you need something fast just let us know! We've delivered imprinted items the same day of the order on several occasions.
PRODUCTION READY ARTWORK:
Production ready artwork is defined as a vector .eps file with all outlines and text converted to paths. Artwork that is not production ready will need to be redrawn at a cost of $50 per hour. Most designs can be redrawn in 1 hour. We do not charge for simple logo redraws but that will need to be determined by our art staff. If you would like an artist to review your art. please email it to: art@promopunch.com
SETUP CHARGES:
There is generally a setup charge of some type on decorated items. This fee covers the labor and material costs of setting up equipment, burning screens, making plates, designing molds, etc. Setup charges will vary from item to item so please contact us if a setup charge is not shown.
IMPRINTED ITEMS:
Almost every item on our site can be imprinted with your logo or message. On most of our items the pricing shown includes a 1 color imprint in 1 location. There is generally a setup charge for each imprint and additional "run" charges for extra locations/colors. For complete pricing info, please see the products info page or contact us for more information.
BLANK / UNIMPRINTED GOODS:
Just about every item we sell can be shipped to you without imprinting. While the minimum quantity does still apply there may be discounts available for blank items. Please contact us for more information.
ORDER CANCELLATIONS:
Cancelled orders will be subject to a $30 cancellation charge + payment of any services rendered. Orders are generally put into production the same day that we receive a signed proof and at that time cannot be cancelled.
RETURNS / REFUNDS:
Many of the items that we sell are custom imprinted or manufactured and therefore they are not returnable or refundable. We do offer samples of all of our items so if you are unsure of quality or size please request a sample before ordering. If you receive items that are damaged or misprinted we will work with you on a full replacement or refund. Please feel free to contact us with any questions.
SAMPLES:
We are more than happy to send out samples of our products so that you can see them before making a purchase. Samples are billed at the first column (minimum qty) price + $5 for shipping per sample. Often times multiple samples will come from multiple factories and may require multiple shipping charges. Feel free to contact us with any questions or to place a sample order. MINIMUM ORDER:
Due to the high costs and complexity involved with placing orders for customized products, we need to ask for a minimum order amount of $200 please. Orders less than $200 will not be processed.
PAYMENT TERMS:
Prepayment is required on all first time orders. Payment can be made by visa, master card, american express, discover, check, money order, wire transfer and paypal. NET 30 day terms are available to larger corporations, educational facilities, and government agencies. |
